Last updated: 2026

1. Data Controller

Gi Media Ltd is the data controller for personal data processed through the Gimedia platform. We are registered in England and Wales, based at Southampton, UK. Contact: [email protected]

2. What Data We Collect

Account Information

Name, email address, phone number
Organisation name, address, postcode
Job title, company/charity/school number

Usage Data

Login times, pages visited, features used
Campaign performance data
Device type, browser, IP address

Billing Data

Invoice history, payment records
Direct Debit mandates (via GoCardless)

3. How We Use Your Data

Service delivery: To provide and improve the Platform (contract performance)
Billing: To process payments and manage invoices (contract performance)
Communication: Service updates and support (legitimate interest)
Analytics: To understand usage patterns (legitimate interest)
Security: To detect and prevent fraud (legitimate interest)

4. Data Sharing

We share data with these service providers under appropriate agreements:

VNNOX (NovaStar): Digital signage management
GoCardless: Payment processing
Xero: Accounting (when connected by you)
Backblaze B2: Asset storage
Railway: Application hosting

We do not sell your personal data.

5. Data Retention

Account data: Duration of account + 90 days
Billing records: 7 years (HMRC requirement)
Audit logs: 2 years
Campaign analytics: 3 years after campaign end

6. Your Rights

Under UK GDPR you have the right to: access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. Use the GDPR Data Export feature in your account settings or email [email protected].

7. Cookies

See our Cookie Policy for details on how we use cookies.

8. Complaints

9. Contact

Gi Media Ltd
Southampton, UK
Email: [email protected]

Privacy Policy